Cookie Policy

This Cookie Policy explains how cookies and similar technologies are used on our website and how you can manage your preferences.

This Cookie Policy ("Policy") explains how Loyaltify OÜ ("Loyaltify", "we", "us", or "our") uses cookies and similar technologies on our website https://loyaltify.io (the "Site"). Loyaltify OÜ is an Estonian private limited company established in the European Union.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to website operators.

Cookies may be set by the Site itself (first-party cookies) or by third parties whose services are used on the Site (third-party cookies). Similar technologies, such as pixels or local storage, may be used for comparable purposes.

How We Use Cookies

We use cookies and similar technologies for the following purposes:

• Strictly necessary cookies: Required for the operation and security of the Site and Services (for example, authentication and session management).
• Functional cookies: Enable enhanced functionality and personalization, such as remembering user preferences.
• Analytics cookies: Help us understand how the Site is used so we can improve performance and usability.
• Support and communication cookies: Enable customer support features such as in-app messaging.

Cookies Set by Us and Our Service Providers

The Site uses cookies and similar technologies provided by trusted third-party service providers, including:

• Intercom: Used to provide customer support and in-app messaging functionality.
• SendGrid: Used for delivering transactional emails (such as verification emails and service notifications).
• Analytics and monitoring services: Used to measure performance, reliability, and usage of the Site.

These providers may set cookies or use similar technologies in accordance with their own privacy and cookie policies.

Customer-Integrated Third-Party Services

Our business customers may choose to integrate third-party tools with the Services, such as email marketing or messaging platforms (for example, Mailchimp, Brevo, or similar services).

When such integrations are enabled, those third-party services may place their own cookies or similar technologies on end-user devices. In these cases:

• The customer acts as the data controller for the integrated service.
• Loyaltify OÜ acts as a data processor, processing data only on the customer’s instructions.
• The third-party provider processes data under its own privacy and cookie policies.

Consent and Cookie Management

Where required by law, we use cookies only after obtaining your consent. You can manage or withdraw your consent at any time via our cookie consent tools or by adjusting your browser settings.

Most browsers allow you to control cookies through their settings. Please note that disabling certain cookies may affect the functionality of the Site.

• Firefox: Mozilla Support
• Chrome: Google Chrome Support
• Safari: Apple Support

Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will become effective when we publish the updated Policy on this page. We encourage you to review this Policy periodically to stay informed about our use of cookies and similar technologies.