This document outlines service level expectations for the Loyaltify platform. It is provided for transparency and does not constitute a service level agreement (SLA).
Loyaltify aims to provide high availability and reliable access to the Services. Planned maintenance may occur and will be communicated in advance where reasonably possible.
| Issue Severity | Target Response Time |
|---|---|
| Critical (service unavailable) | Within 1 business day |
| High (core features impaired) | Within 2 business days |
| Normal / Low | Within 5 business days |
Service interruptions caused by third-party providers, customer integrations, force majeure events, or customer misuse are excluded from these expectations.
Loyaltify may update these Service Level Expectations to reflect operational improvements or changes.
Support inquiries can be submitted via support@loyaltify.io.